In 2018, Chinese tourists made 150 million international trips, and four years later, China became the world’s largest outbound travel market. Within China, billions of domestic trips are made each year. But in 2020, those figures will look a lot different.
The coronavirus outbreak began spreading across the country during Chunyun, the Spring Festival rush, when hundreds of millions of people travel home or abroad for family reunions. Recognizing that the peak travel season was the perfect storm for a rapidly spreading infection, the government quickly locked down a number of cities and implemented strict travel restrictions, paralyzing most of the country.
Since then, China’s online travel agency platforms, along with airlines and railways, have scrambled to accommodate millions of ticket and reservation cancellation requests by drastically expanding favorable cancellation policies and offering full refunds to frustrated customers.
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