China Merchants Bank (CMB) updated the services provided by its WeChat official account and renamed it WeChat Bank came up with another WeChat-based service, named WeChat Bank. As we reported earlier that, CMB developed a Micro-Customer Service that enabled users to check bills, credits, or transaction records.

Now with the WeChat Bank, you can also, directly through WeChat, pay off credit cards, apply for loans, pay utility bills, among others. It’s also useful when you have to visit a bank branch that built-in maps will show all the branches and how many people are waiting in a queue in each one.

A robot customer service representative behind the account can answer all kinds of questions you may ask. The robot is empowered by the Q&A data CMB collected in more than a decade.

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Tracey Xiang

Tracey Xiang is Beijing, China-based tech writer. Reach her at traceyxiang@gmail.com