A Chinese actress’s complaint about online travel company Ctrip’s bundled sales of additional products and services has caused heated debate online. On December 1, Shanghai Insurance Regulatory Bureau issued a total fine of RMB 400,000 to Ctrip Insurance Agency for the illegal activities in 2016, specified as “no disclosure of underwriting company, the main sales agent, not explicitly disclosing the product information and the provisions of the serial number”, Chinese media Daily Economic News is reporting.

After the investigation of Ctrip, Shanghai Insurance Regulatory Bureau revealed that there was illegal activity in the Ctrip network sales of insurance products in 2016: that is, in the sale of insurance products through the Ctrip process, did not specify the name of underwriting companies and sales agents name for the consumers.

In addition, in the insurance order confirmation link, the company did not disclose specifically a list of the links and filing numbers of the insurance products of all the cooperated insurance companies. That way, the consumers are not sure the insurance products they ordered cover which company’s clause and the corresponding record number.

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Eva Yoo

Eva Yoo is Shanghai-based tech writer. Reach her at evayoo@technode.com