A female passenger has accused ride-hailing giant Didi Chuxing of ignoring sexual harassment committed by one of the company’s drivers. In a post on social platform WeChat, the passenger described her account of the incident and wrote a scathing criticism of Didi’s customer service. The post has since gone viral.

The accusations were published April 1st on a WeChat account called Mengposhuo (孟婆说, lit. Mengpo says) under the alias Mengpo. According to the description, the account is operated by a media writer. The author accused DiDi of ignoring the safety of female passengers and shirking responsibility. In her post, she wrote that DiDi’s customer service brushed her off when she tried to report the incident.

The incident happened on March 30th when the passenger was hailing a cab in Beijing’s Zhongguancun district. Mengpo describes a strange smell in the car that made her feel dizzy, unsettling remarks from the driver, and going in the wrong direction. Eventually, the taxi driver told her to get our of the car before arriving at her destination. The passenger reported the event to the police and DiDi’s customer service.

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Masha Borak

Masha Borak is a technology reporter based in Beijing. Write to her at masha.borak [at] technode.com. Pitches with the word "disruptive" will be ignored. Read a good book - learn some more adjectives.