Baidu Waimai, a takeaway service previously owned by Baidu and now under Alibaba’s Ele.me, is facing protests from its commercial agents. More than 50 agents employed by the company gathered in front of its headquarters on July 16th to voice their grievances and ask for a meeting with Baidu-founder Robin Li, local media is reporting.

The protest is just one in a series organized by Baidu Waimai agents and delivery staff. Baidu Waimai itself wrote a letter to Baidu in November accusing the company of making them lose thousands if not millions of RMB when promised subsidies for food delivery never came through as well as misleading them about future prospects of the service. Baidu Waimai stated in the letter that 90% of its contractors suffered serious losses.

Baidu Waimai has been strained by internal restructuring since the merger with its previous rival Ele.me in August last year. In the meantime, Ele.me was taken over by Alibaba which bought the remaining shares in the company in April this year.

Start your free trial now.

Get instant access to all our premium content, archives, newsletters, and online community.

Monthly Membership

Yearly Membership

What you get

Full access to all premium content and our full archives

Members'-only newsletters

Preferential access and discounts to all TechNode events

Direct access to the TechNode newsroom

Start your free trial now.

Get instant access to all our premium content, archives, newsletters, and online community.

Monthly Membership

Yearly Membership

Masha Borak

Masha Borak is a technology reporter based in Beijing. Write to her at masha.borak [at] technode.com. Pitches with the word "disruptive" will be ignored. Read a good book - learn some more adjectives.