Ruyi’s Royal Love in the Palace (如懿传), a romantic story which landed on Tencent Video yesterday (August 20), received massive complaints from viewers. The viewers reported that advertisements could not be dismissed removed even for Tencent Video membership holders.

Tencent Video apologized for the situation officially last night on its Weibo account and explained that the reason for the mess was a bug its advertising distribution system encountered

By 22:32 yesterday, Tencent said the company had fixed the problems, and all operation became normal again. By 15:30 today, Ruyi’s Royal Love in the Palace received 240 million viewers, but an average viewers’ rating of 7.7/10 is not as good as expected.

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Runhua Zhao

Runhua Zhao is a technology reporter based in Beijing. Connect with her via email: runhuazhao@technode.com