Starting September 8, Didi suspended seven late-night services for a week as it rushed to implement a host of new safety features, including audio recording on Express and Premier trips, a mandatory daily safety test for drivers, and an improved panic button to contact police. The upgrades followed widespread public outrage over two high-profile murders of Didi passengers in recent months.

Despite the improvements, China National Radio called out the ride-hailing company for potentially misleading users about its emergency button. Although the feature is branded as “一键报警,” usually interpreted as “one click to call the police,” it actually prompts passengers to tap at least twice to contact authorities.

According to the Didi app, clicking the button brings passengers to a page with information about their car, driver, and location. From there, users must tap again to text or call the police, with either action automatically sending their trip information to all emergency contacts via text. At the same time, users will receive an identical message on their own phones.

Start your free trial now.

Get instant access to all our premium content, archives, newsletters, and online community.

Monthly Membership

Yearly Membership

What you get

Full access to all premium content and our full archives

Members'-only newsletters

Preferential access and discounts to all TechNode events

Direct access to the TechNode newsroom

Start your free trial now.

Get instant access to all our premium content, archives, newsletters, and online community.

Monthly Membership

Yearly Membership

Bailey Hu

Bailey Hu is based in China’s hardware capital, Shenzhen. Her interests include local maker culture, grassroots innovation and how tech shapes society, as well as vice versa.