Just in time for Valentine’s Day, users of a Chinese social app called Love Bank are complaining that false advertising left them hanging.

Promotion for the app, which allows couples to chat and play games in addition to other social features, stated that they could win RMB 1,000 (about $150) after checking in every day for a year. However, users said that an update in late January resulted in technical issues, making the check-in process more difficult and forcing some to give up on claiming a cash reward.

The app was released early last year by Shanghai Liaoliao Technology. The timing of its technical difficulties meant some users were on the verge of achieving their goal before failing, public WeChat account Ran Media reported (in Chinese).

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Bailey Hu

Bailey Hu is based in China’s hardware capital, Shenzhen. Her interests include local maker culture, grassroots innovation and how tech shapes society, as well as vice versa.