Ride-hailing giant Didi will set up a team of 2,000 service staff to increase its focus on offline driver management and support, the latest in a series of attempts to improve safety for both drivers and passengers on the company’s platform.

Fu Qiang, CEO of Didi’s Ride-hailing Business Group, said in an open memo to its drivers that the company aims to “help drivers solve the problems they encounter in their work,” while soliciting their feedback.

“We firmly believe that only by serving the driver well can the driver serve the passenger well,” Fu said.

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Chris Udemans

Christopher Udemans is a Shanghai-based data and graphics reporter. He covers Chinese artificial intelligence, mobility, and cybersecurity. You can contact him at chrisudemans [at] technode [dot] com.