Chinese car brand Luxeed said on Tuesday that it will pay RMB 200 ($28) per day as compensation for some buyers of its first model S7 who have experienced delivery delays of more than six weeks. In a statement published on the Twitter-like platform Weibo, Luxeed said it is ramping up production to ensure high-quality deliveries, calling for patience from buyers. Some customers of Huawei-backed electric vehicle brand Luxeed have experienced delivery delays of weeks for the S7 sedan, forcing them to cancel their orders and casting a shadow over the growth outlook of the technology giant’s car business. Multiple buyers informed Jiemian that they were recently told to wait at least four weeks for the car. Many of them had placed their orders right after the launch event on Nov. 28, and some received no firm delivery dates even after waiting for six weeks. The EV brand, jointly launched by Huawei and its manufacturing partner Chery, has also faced issues such as very limited showroom cars for a test drive in some retail stores, sources said. The premium sedan went on pre-sale on Nov. 9 with a starting price of RMB 258,000 ($35,381), featuring Huawei’s latest proprietary Harmony operating system and partially automated driving software. The smartphone giant is reportedly launching new, more spacious stores dedicated to EVs, which could allow at least six cars to be displayed in-store, having partnered with multiple carmakers such as Seres and Changan. [Jiemian, Luxeed statement, in Chinese]
Updated: The post was updated on Jan. 17 to include Luxeed’s response to customers’ complaints over lengthy delays of the S7.