Alibaba’s Ambitious Future Hospital Plan: Facilitating the Current Healthcare Service in China

Alipay announced a Future Hospital plan, which aims to facilitate the workflow efficiency in the current healthcare system in China. Through such a program, Alipay plans to utilize its own platform to enable users to register for consultations, monitor queues, conduct payments, review results as well as report on user experience.

Additionally, the plan also aims to take advantage of Alipay’s mobile payments, cloud computing and database to remold a more efficient healthcare system in China.

According to the product manager of Alipay Healthcare, Zhao Liansheng, the plan will launch a so called “service window” on Alipay wallet, the mobile app by Alipay, through which the users will be able to complete the entire process of hospital visit from registration to retrieve medical check report. This helps to eliminate the issues like multiple queuing. It is also believed that such improvement will free up medical resources by identifying and limiting the repeated registration accounts, often times known as scalper tickets.

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