Apple has caught fire from the public after an article written by an Apple customer went viral (in Chinese) this week in China, where he accused an Apple employee of allegedly hacking into his iCloud account and threatening to leak the data.

Apple responded yesterday through local media Sina Tech with the following statement (our translation):

“We fully respect the trust given to us by our customers and the fact that our customers entrust us with privacy protection and information security. Our incentive for our system design is to protect the privacy of customers. Any Apple Care technical support staff would not be able to get access to customers’ passwords, email content, or photos, etc. We will investigate the incident together with the customer, and ensure Apple’s employees and contractor personnel to adhere to the strict standards we’ve set up in contacting customers.”

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Timmy Shen

Timmy Shen is a technology reporter based in Beijing. He's passionate about photography, education, food and all things tech. Send tips and feedback to timmyshen@technode.com or follow him on twitter at...