In any given Chinese metropolis, it’s common to walk past delivery sorting points. These can be warehouses, repurposed storefronts, or even just an unused bit of public space. Also common is to see the deliverymen casually throwing parcels and packages around after reading the address information.
This was all caught on camera recently in Xizhimen, Beijing, by a person working next to the delivery sorting point.
When interviewed by a reporter, the STO staff says their “sorting method” has existed for years and that it shouldn’t be surprising.
According to the staff, items are well-packaged before sending out, and generally, it’s not easy to cause damage. “If you don’t want people to throw your package, then pay more. Buy the value-guarantee insurance service.”
Apparently, staff will deliver insured parcels hand-by-hand. Otherwise, staff will throw parcels without regard for the items inside
The violent sorting problem in China’s express delivery industry is not new. In fact, this has been a problem for some time.
In 2011, the State Post Bureau issued “Rules for Guiding the Operation of Express Business” (in Chinese: 快递业务操作指导规范). On May 1, 2018, Beijing launched Rules for Express Delivery (Provisional) (in Chinese: 快递暂行条例) to solve stubborn problems including consumer privacy, item loss, environmental-friendly packaging, and violent sorting.
However, a more embarrassing problem is the legal identification of a violation of relevant law or regulation. In December 2017, a Nanjing reporter forwarded evidence of violent sorting collected during an investigation to the market supervision department (市场监管处) of a local postal administration. After 2 days, the department replied that if there was any damage, the department would process the request. The department also explained, at that moment, there were no clear laws defining the “violence.” If there was no loss or damage, it was hard to find legal support to proceed into necessary formal punishment.