A 21-year-old female passenger was murdered by her driver when using Didi’s carpooling service on August 24th in the eastern city of Wenzhou. The incident sparked on an online backlash against the company over its safety problems. In response to the incident, the ride-hailing giant suspended its carpooling service and promised to address “many deficiencies” with its customer service.
However, the effectiveness of these measures is questioned since sexual offenses by Didi drivers never ceased to catch public attention. It’s not clear how long Didi’s current suspension will last, but nothing short of sweeping improvements could win back the increasingly dubious customers. Other ride-hailing services are suffering from similar safety problems with carpooling services. They chose to suspend the service before coming up with effective solutions.