Didi to roll out blacklist safety feature for drivers and passengers today

According to a Weibo announcement on October 10, Didi will test out a new blacklist feature on its ride-hailing app today (October 18). It’s part of an update that also includes improvements to existing options like the “one-click” panic button, emergency contacts, and warning against underage passengers. But unlike previous safety upgrades, which have mainly focused on passenger safety, the blacklist feature can also be accessed by drivers.

The option will be accessible from multiple pages within the app, from trip cancellation to complaint submission to reviews. After a passenger or driver adds someone to the blacklist, Didi will prevent them from being paired up again for 12 months.

As a staff member of Didi’s public safety department told China National Radio, being added to a blacklist can also affect other aspects of one’s in-app experience. Drivers who are featured on multiple passenger blacklists and are also the subject of complaints, for example, may be punished by the company. Meanwhile, passengers who are added to more than one list will have access to fewer drivers’ services in the future.

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