In the latest ofo debacle, some users of the Chinese bike rental firm found that they were unable to apply for deposit refunds within its app.

ofo users told the Beijing Youth Daily (in Chinese) that the return deposit button had been grayed out and was unclickable. The users also said their ofo account balances couldn’t be withdrawn and the customer service line was unavailable.

ofo responded by saying that a gray-colored gray deposit return button is normal and is used to ensure user retention, but that accusations of the button being unclickable were untrue.

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Runhua Zhao

Runhua Zhao is a technology reporter based in Beijing. Connect with her via email: runhuazhao@technode.com