Amid rumors of bankruptcy and acquisition, Chinese bike rental firm ofo has said that its system for refunding users’ deposits is functioning normally, despite increased processing times.

The company initially handled requests for refunds in up to three days, later increasing the waiting period to 10 days, and then eventually to 15 days.

“Because of the recent change of office address, some of ofo’s servers need to be migrated, resulting in a temporary extension of the deposit refund period. After the relevant work is completed, the refund deposit period will return to normal,” the company told local media.

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Chris Udemans

Christopher Udemans is a Shanghai-based data and graphics reporter. He covers Chinese artificial intelligence, mobility, and cybersecurity. You can contact him at chrisudemans [at] technode [dot] com.