Alibaba Cloud services go down for 30 minutes, interrupts Taobao and Tmall backend

Alibaba’s cloud computing arm, Alibaba Cloud, issued an apology on June 28th for a malfunction that affected an unknown number of its user base. This malfunction drew massive criticisms online. The total number of affected users nor the total amount in transaction value lost is known at this time.

According to the company, the error occurred during the operation and maintenance process when engineers tried to change a verification procedure. The operation triggered an unknown bug in the coding, which disabled a few internal IPs. The malfunction lasted roughly half an hour, from 16:21 to 16:50.

The malfunction affected services of message queues, network storage systems and object storage services. Some T-mall and Taobao retailers said transaction records of some of the orders went missing. Users complained the malfunction interrupted their businesses and they don’t think they will be compensated for their losses.

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