Alibaba’s cloud computing arm, Alibaba Cloud, issued an apology on June 28th for a malfunction that affected an unknown number of its user base. This malfunction drew massive criticisms online. The total number of affected users nor the total amount in transaction value lost is known at this time.

According to the company, the error occurred during the operation and maintenance process when engineers tried to change a verification procedure. The operation triggered an unknown bug in the coding, which disabled a few internal IPs. The malfunction lasted roughly half an hour, from 16:21 to 16:50.

The malfunction affected services of message queues, network storage systems and object storage services. Some T-mall and Taobao retailers said transaction records of some of the orders went missing. Users complained the malfunction interrupted their businesses and they don’t think they will be compensated for their losses.

Start your free trial now.

Get instant access to all our premium content, archives, newsletters, and online community.

Monthly Membership

Yearly Membership

What you get

Full access to all premium content and our full archives

Members'-only newsletters

Preferential access and discounts to all TechNode events

Direct access to the TechNode newsroom

Start your free trial now.

Get instant access to all our premium content, archives, newsletters, and online community.

Monthly Membership

Yearly Membership

Jiefei Liu

Jiefei Liu is a Beijing based tech reporter. She focuses on the union of tech and content creation and loves agriculture. You can write to her at Jiefei@technode.com