Briefing: Alibaba Cloud outage hits North China

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阿里云凌晨疑似宕机故障 华北互联网公司炸锅了 – NetEase

What happened: A massive Alibaba Cloud service outage took down websites and apps, large and small, in North China on Sunday. The total number of affected users is unknown at this time. The company responded that the breakdown was caused by an error in the Elastic Container Service (ECS) in North China-2 region. Service is being restored gradually and Alibaba Cloud will compensate user losses, according to the service-level agreement (SLA) protocol.

Why it’s important: The lapse in service for users of Alibaba Cloud, which sells computing and data storage services, drew massive criticism online. The Alibaba-backed service is the largest player in China’s cloud computing sector, comprising 47.6% of the market during the first half of 2018, according to a report by research firm IDC. A similar outage in June knocked service out for roughly half an hour. Alibaba is facing competition from new rivals like Tencent Cloud and Huawei Cloud as Chinese tech giants shift focus to enterprise-facing services.