The death of a 20-year-old woman who was raped and murdered while using ride-hailing firm Didi’s carpooling service last week has triggered renewed outrage. The company suspended its Hitch service on Monday following the death of a second female passenger within the past four months, saying it would only resume operation after all safety issues were addressed.  

On August 24, the passenger surnamed Zhao was on her way to a birthday party in southern Zhejiang province. During the trip, her Didi driver navigated to a secluded mountainous area, coerced her into transferring around RMB 9,000 to him, and then forced himself on her before taking her life.

While safety issues are a sector-wide problem, the murders have drawn the ire of government officials and the public alike for creating an environment in which harassment and killing are possible.  Most notably, the company’s customer service staff have faced scrutiny for their poor handling of this case and others.  

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Jiefei Liu

Jiefei Liu is a Beijing based tech reporter. She focuses on the union of tech and content creation and loves agriculture. You can write to her at Jiefei@technode.com

Chris Udemans

Christopher Udemans is a Shanghai-based technology reporter. He covers Chinese artificial intelligence, mobility, and cybersecurity. You can contact him at chrisudemans [at] technode [dot] com.